Frequently Asked Questions

Installation Guide

1. Mark out desired position of the bracket on the wall.

2. Drill holes in desired position and insert wall plugs.

3. Fix the bracket to the wall with the screws included in your order.

* Please note that this is a general installation guide and that there are many factors involved that can affect installation. Fixings are for general application, please check they are suitable for your installation surface before starting.*

Care

Use natural cleaning products only and no abrasive cleaning cloths.

• Weekly cleaning with warm soapy water and a microfibre cloth is recommended.

• Dry after each use to reduce watermarking and surface rust.

• Do not use chemicals or abrasive cleaners. This includes:

- Bleach and bleaching agents

- Ammonium and ammonium agents

- Highly acidic cleaners

- Alcohol and mineral-based solvents

• Limit exposure to high levels of salt.

• If your product comes into contact with any of these chemicals, rinse immediately with

warm soapy water.

• Avoid scourers and rough brushes for cleaning.

• Avoid contact with sharp objects which could chip or scratch the surface.

• Do not put heat directly on surface.

• Weekly cleaning with warm soapy water and a microfibre cloth is recommended. We advise using only natural cleaning products and soft, non-abrasive cleaning cloths.

• Dry the bracket after each use to reduce watermarking and surface rust.

• Do not use chemicals or abrasive cleaners such as bleach and bleaching agents, Ammonium and ammonium agents, highly acidic cleaners or alcohol and mineral-based solvents.

• Limit exposure to high levels of salt.

• If your product comes into contact with any of these chemicals, rinse immediately with warm soapy water.

• Avoid scourers and rough brushes for cleaning.

• Avoid contact with sharp objects which could chip or scratch the surface.

• Do not put heat directly on surface.

• Each Bottle for Life can carry up to 500ml of liquid.

• They are not dishwasher safe or microwave safe. It’s best to gently clean the bottle with warm water, taking care not to scrub or submerge the label.

• Please note that the included pumps are sent oversized so that they can be trimmed to the desired length.

Bottle Size: 75mm (Width) x 184mm (Height) including the Pump. The neck measures 28mm.

If you have any other questions, queries or concerns, please don’t hesitate to get in touch by emailing hello@easthilldesign.com.

Yes we accept returns. You have 21 days from date of purchase to return any items. Please contact us if you would like to return an item.

To be eligible for a return, your item must be unused and in the same condition that you received it including all the fixings.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We offer shipping through trusted couriers worldwide.

If your country doesn’t appear on the drop down list, please get in touch with us and we’ll provide a quote.